Refund policy

Returns & Exchanges are subject to following-

At daabujaipur.com we intend to make your shopping experience as flawless as possible while selecting and buying your favorite Indian Ethnic and Western Outfits.

Despite our best efforts to keep our customers happy, there are times when this is possible and you might feel the need to return your product for any circumstances beyond your or our control.

We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.

Pre-Shipment Cancellations

Q: Can I cancel my order in case I change my mind after ordering?

A: Yes, you can choose to cancel all Non-Ready to Ship products only.

Pre-Shipment order Cancellation can be done within 24 hours of placing an order. You either cancel your order through website my account or sending email at

For Website Order cancellation : support@daabujaipur.com

Returns after Order Delivered

Q: I received the order. But there's an issue. Can I return my ordered items?

A: Yes you can. At daabujaipur.com, we don't believe in cheating customers, but we treat them as our happy family members. We put our hard efforts to deliver your orders in the best possible condition but there's always a possibility that

Item(s) may get damaged during transit
There may be a manufacturing defect which didn't get noticed during packing
A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q: In what scenarios would you not accept any returns?

A: Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% - 50% Duration will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

If the product is made to order.
If a customer has opted for fall & edging in sarees or any form of alteration to your selected products
If Product is customized according to your sizes ( Why we don’t accept it because its customized as per your sizes and not be suitable for selling again, Also measurement is done with your confirmation and sizes you have provided with our tailor master )
If slight color variation is available (Like 19% to 20% variation) Each screen has a different resolution.
If a customer doesn't accept a parcel at the time of delivery.
If product is not liked by customers

Please Note : After receiving if not liked by customers and want to exchange or return they have to return it from their side. In this case re-pick service will not be provided.

Q: What are the steps of returning any item ordered from daabujaipur.com?

Informing Daabu: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from Daabu: You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.

Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

Shipping Back the Items

When Shipping back the items:

As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".

Item Receipt and Inspection at Daabu Warehouse

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

Choosing an alternate Ethnic Treasure as a replacement of equal value
Store Credit to be used later for shopping on daabujaipur.com
Refund as decided on a case to case basis

Q: What would be my options if there was an error by Daabu?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

An Item Replacement
Issuance of a Store Credit
A Refund of order value

Q: What will be the value of Refund/Store Credit in case I opt for the same?

A: 100% of the value of the goods including Shipping Costs and Stitching charges (as applicable on case to case basis) will be ensured.

In any case, the refunds will not exceed the actual amount paid by you.

If needed to return in that case customer have to return the same from their side, after receiving we will adjust return amount if required in special cases. In specific situation customer have to cooperate.

Q: But I had to pay the courier service for Shipping the item back!

A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.